Terms of Service – smahoshop.com

Last Updated: August 2026

These Terms of Service (“Terms”) govern your access to and use of this website, including any purchases made through the website and any related services provided by .

By accessing, browsing, registering with, or placing an order through this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with these Terms, please do not use the website.

1. About Our Website

Smaho Shop is an online retail website offering smartphone cases, mobile accessories, device-related products, and other products that may be made available from time to time.

operates this website from Hong Kong and currently makes products available primarily to customers in Japan, Hong Kong, and Singapore.

Product availability, shipping options, prices, and payment methods may vary depending on the customer’s location.

2. Eligibility to Use the Website

You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

If you are under the legal age of majority in your jurisdiction, you may only use the website with the involvement and consent of your parent or legal guardian.

By placing an order, you represent that the information you provide is accurate, complete, and current.

3. Account Registration

Certain features of the website may allow or require you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You must notify us promptly if you believe your account has been accessed or used without authorization.

We reserve the right to suspend or terminate accounts that we reasonably believe are being used fraudulently, unlawfully, or in violation of these Terms.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, compatibility details, specifications, colors, prices, and availability displayed on the website are accurate.

However, actual products may differ slightly from photographs or images displayed on the website.

For example, product colors may vary depending on:

screen settings;
lighting conditions;
photography;
production batches;
manufacturing tolerances; or
updates to product design.

Minor differences that do not materially affect the intended functionality of the product will not necessarily be considered defects.

Customers are responsible for confirming compatibility with their smartphone or device before placing an order.

5. Pricing

Product prices are displayed on the relevant product page or at checkout.

Prices may be displayed in different currencies depending on the website configuration, customer location, or payment provider.

We reserve the right to change prices at any time before an order is accepted.

Price changes will not affect orders that have already been accepted unless a clear pricing error has occurred.

6. Pricing Errors

Although we make reasonable efforts to ensure accurate pricing, typographical, technical, or system errors may occasionally occur.

If a product is listed at an incorrect price, we reserve the right to cancel the affected order.

If payment has already been collected, we will refund the applicable amount using the original payment method where reasonably possible.

7. Taxes, Customs Duties, and Import Charges

Depending on the destination country, customers may be responsible for taxes, customs duties, import fees, customs clearance charges, or other governmental charges.

Unless otherwise expressly stated at checkout, such charges are not included in the listed product price.

The customer is responsible for determining and paying any applicable charges imposed by local authorities.

We are not responsible for delays caused by customs inspection or customs clearance procedures.

8. Placing an Order

When you submit an order through the website, you are making an offer to purchase the products listed in your order.

An order is not considered finally accepted until it has been confirmed and processed by us.

We may reject or cancel an order where reasonably necessary, including where:

a product is unavailable;
product information contains a material error;
pricing information is incorrect;
payment authorization fails;
fraud or unauthorized activity is suspected;
shipping is unavailable to the destination;
the customer provides incomplete or incorrect information; or
fulfillment is prevented by circumstances outside our reasonable control.

9. Payment

Customers must pay for purchases using the payment methods made available at checkout.

Available payment methods may vary depending on location and may be processed by third-party payment service providers.

By providing payment information, you represent and warrant that you are authorized to use the selected payment method.

We may use third-party processors to securely process transactions.

We do not necessarily receive or retain your full credit card or debit card number.

10. Payment Authorization

In some cases, your bank or payment provider may place a temporary authorization or hold on your account before the transaction is finally completed.

Any timing associated with authorization release, refund posting, or transaction settlement is generally determined by the relevant financial institution or payment provider.

11. Shipping

We currently offer shipping to customers in:

Japan

Hong Kong

Singapore

Additional destinations may be added in the future.

Shipping availability may depend on the specific product, order amount, carrier, destination, and applicable restrictions.

12. Delivery Times

Estimated delivery times may be displayed during checkout or otherwise communicated before or after an order is placed.

All delivery dates and delivery times are estimates only unless expressly stated otherwise.

Actual delivery may be affected by:

courier delays;
customs clearance;
public holidays;
severe weather;
transportation interruptions;
high-volume shopping periods;
incomplete delivery information;
governmental restrictions; or
other events outside our reasonable control.

does not guarantee delivery by a specific date unless expressly agreed in writing.

13. Delivery Information

Customers are responsible for providing a complete and accurate shipping address.

will not be responsible for non-delivery or additional charges resulting from incorrect or incomplete information supplied by the customer.

If a package is returned to us because of an incorrect address, refusal of delivery, failure to collect the package, or similar circumstances, additional shipping charges may apply.

14. Risk of Loss

To the extent permitted by applicable law, risk relating to the physical shipment of products transfers in accordance with the applicable delivery arrangement and mandatory consumer protection rules.

Nothing in these Terms limits any non-excludable rights a customer may have under applicable consumer law.

15. 30-Day Return Policy

Customers may request a return within 30 days from the original date of purchase.

To request a return, please contact:

Customers should include the following information where possible:

order number;
name of purchaser;
product being returned;
reason for return; and
photographs where the product is defective or damaged.

16. Return Eligibility

To qualify for a voluntary return, the product should generally:

be returned within the applicable 30-day return period;
be in its original or substantially original condition;
not have been materially damaged by the customer;
not have been modified or altered;
include original accessories where applicable; and
include the original packaging where reasonably available.

We reserve the right to refuse or reduce a refund where a returned product has been materially damaged, used beyond reasonable inspection, altered, or returned in a condition that materially reduces its resale value, to the extent permitted by applicable law.

17. Change-of-Mind Returns

Where a customer returns a product simply because they have changed their mind, return shipping costs are generally the responsibility of the customer.

Original shipping charges may be non-refundable unless otherwise required by applicable law.

Customers are responsible for ensuring that return packages are appropriately packaged and sent using a reliable shipping method.

18. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged upon arrival, or different from the product ordered, please contact us as soon as reasonably possible.

We may request:

photographs;
video;
packaging information;
shipping label information; or
other reasonable evidence to assist us in evaluating the issue.

Where appropriate, we may provide:

replacement;
exchange;
refund; or
another remedy consistent with applicable law.

19. Refunds

Once an eligible returned item is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be issued using the original payment method.

Refund processing times may vary depending on:

payment method;
issuing bank;
card network;
payment processor; or
financial institution.

is not responsible for delays caused solely by a bank or payment service provider after the refund has been properly initiated.

20. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee cancellation after the order has entered processing, packing, or shipping.

If cancellation is no longer possible, the customer may be required to follow the applicable return procedure after delivery.

21. Promotions and Discount Codes

We may offer promotional discounts, coupon codes, special campaigns, or limited-time offers.

Unless otherwise stated:

promotions cannot be exchanged for cash;
promotions may be subject to expiration dates;
promotions may be limited to one use per customer;
promotions may not be combined; and
we may cancel or modify promotions in cases of misuse, fraud, or technical error.

22. Intellectual Property

All content on this website, including:

text;
graphics;
logos;
page design;
product descriptions;
photographs;
icons;
software;
layout; and
other website materials,

is owned by, licensed to, or lawfully used by .

You may not copy, reproduce, modify, republish, distribute, commercially exploit, or create derivative works based on website content without prior written permission.

23. Trademarks

Names, logos, trademarks, and product names belonging to third parties remain the property of their respective owners.

References to smartphone manufacturers or device names may be used solely to identify product compatibility and do not necessarily imply sponsorship, endorsement, or affiliation.

24. Prohibited Use

You must not use this website:

for unlawful purposes;
to commit fraud;
to interfere with website operation;
to access systems without authorization;
to distribute malicious code;
to impersonate another person;
to violate intellectual property rights;
to conduct unauthorized scraping or automated extraction;
to interfere with another customer’s use of the website; or
in any manner that could damage or third parties.

25. Fraud Prevention

We may conduct reasonable fraud prevention or transaction verification procedures.

We may request additional verification where a transaction appears unusual or where required by a payment provider.

We reserve the right to delay, reject, or cancel orders reasonably suspected of fraud, unauthorized use, abuse, or illegal activity.

26. Third-Party Services

The website may rely on third-party providers, including:

payment processors;
logistics providers;
hosting companies;
cloud service providers;
analytics providers;
security providers; and
customer service tools.

is not responsible for third-party services except to the extent liability cannot be excluded under applicable law.

27. Links to External Websites

The website may contain links to external websites.

External websites are operated independently, and their own terms and privacy policies may apply.

We do not control and are not responsible for the content, security, privacy practices, availability, or accuracy of third-party websites.

28. Website Availability

We aim to keep the website available and operational.

However, access may occasionally be interrupted due to:

maintenance;
updates;
technical failure;
network interruptions;
cybersecurity incidents;
force majeure events; or
circumstances outside our control.

We do not guarantee continuous or uninterrupted access.

29. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in these Terms excludes or limits warranties, guarantees, remedies, or customer rights that cannot legally be excluded.

30. Limitation of Liability

To the maximum extent permitted by applicable law, will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of the website or products.

This limitation does not apply where such exclusion or limitation is prohibited by applicable law.

31. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses arising from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.

32. Privacy

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are explained in our Privacy Policy.

33. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on this website together with an updated “Last Updated” date.

Your continued use of the website after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

34. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

35. No Waiver

Failure by to exercise or enforce a right under these Terms does not constitute a waiver of that right.

36. Governing Law

These Terms are generally governed by the laws of the Hong Kong Special Administrative Region.

However, nothing in these Terms is intended to deprive customers in Japan, Singapore, or other applicable jurisdictions of mandatory consumer protection rights that cannot legally be waived.