Last Updated: August 2026
This Legal Notice provides information regarding the operator of www.smahoshop.com and the general commercial terms applicable to purchases made through the website.
1. Website Operator
Company Name:
2. Nature of Business
operates an online retail business offering smartphone cases, mobile accessories, related products, and other goods displayed on the website from time to time.
3. Sales Territories
The website currently serves customers primarily in:
Japan
Hong Kong
Singapore
Products, shipping options, and payment methods may vary depending on destination.
4. Product Prices
The selling price of each product is displayed on the relevant product page or during checkout.
Prices are displayed in the currency indicated on the website.
5. Additional Charges
In addition to the product price, customers may be responsible for additional charges including:
- shipping charges;
- taxes;
- customs duties;
- import fees;
- customs clearance charges; and
- other legally applicable governmental charges.
Where charges are collected directly by us, such charges will generally be displayed before checkout is completed.
6. Payment Methods
Available payment methods are displayed during checkout.
The availability of specific payment methods may depend on:
- country;
- currency;
- payment provider;
- transaction value; or
- technical availability.
7. Payment Timing
Payment is generally authorized or collected at the time an order is placed or processed.
The exact timing may vary depending on the payment method and financial institution.
8. Order Confirmation
After placing an order, customers may receive an electronic order confirmation.
An automated order confirmation does not necessarily mean that the order has been finally accepted.
Orders remain subject to:
- payment verification;
- availability;
- fraud screening;
- shipping availability; and
- order processing.
9. Delivery
Products are shipped to the address provided by the customer.
Estimated shipping or delivery times may be shown at checkout or communicated separately.
Delivery dates are estimates and may change due to circumstances outside our reasonable control.
10. Shipping Charges
Shipping charges, where applicable, will normally be shown at checkout before the customer submits the final order.
11. Customs Clearance
International orders may be subject to customs processing.
Customers are responsible for cooperating with customs authorities where necessary.
is not responsible for delays caused by customs authorities.
12. 30-Day Return Period
Customers may request a return within 30 days from the original date of purchase.
Customers should contact us before returning a product.
Return requests should be sent to:
13. Return Conditions
Returned products should generally:
- be within the 30-day return period;
- remain in original or substantially original condition;
- not have been materially damaged;
- not have been modified;
- include accessories where applicable; and
- include original packaging where reasonably available.
14. Return Shipping Costs
For change-of-mind returns, return shipping costs are generally the responsibility of the customer.
Where a product is defective, damaged, or incorrect, may bear or reimburse reasonable return shipping costs where appropriate.
15. Refunds
Refunds will generally be issued after:
- receipt of the returned item;
- inspection of the product; and
- confirmation that the return is eligible.
Approved refunds will generally be made using the original payment method.
16. Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise required by applicable law.
17. Defective or Incorrect Goods
If a customer receives an item that is:
- defective;
- damaged;
- materially different from the ordered product; or
- incorrect,
the customer should contact us promptly.
may provide an appropriate remedy, including:
- replacement;
- exchange;
- refund; or
- other corrective action.
18. Order Cancellation
Customers who wish to cancel an order should contact us as soon as possible.
Orders that have already entered fulfillment or shipping may not be cancellable.
In such circumstances, the customer may need to use the applicable return procedure.
19. Product Information
We make reasonable efforts to ensure that product descriptions are accurate.
However, photographs and displayed colors may differ slightly from the actual product.
Customers should verify:
- device model;
- product size;
- product compatibility; and
- other relevant specifications
before placing an order.
20. Product Availability
All products are subject to availability.
We reserve the right to discontinue products or cancel orders where stock is unavailable.
21. Pricing Errors
Where an obvious pricing error occurs, reserves the right to correct the error and cancel affected orders.
If payment has already been collected, the relevant amount will be refunded.
22. Customer Responsibilities
Customers are responsible for ensuring that:
- order information is accurate;
- delivery details are complete;
- payment information is authorized;
- selected products are compatible with the intended device; and
- local import requirements are satisfied.
23. Intellectual Property
Website content, branding, photographs, graphics, layout, and product descriptions may be protected by intellectual property rights.
Unauthorized commercial use, copying, reproduction, or distribution is prohibited.
24. Third-Party Trademarks
References to product names such as smartphone models or manufacturer names are generally made for compatibility identification purposes.
All third-party trademarks remain the property of their respective owners.
25. Limitation of Liability
To the extent permitted by law, will not be responsible for indirect or consequential losses arising from use of the website or products.
Nothing in this Legal Notice excludes any legal liability that cannot lawfully be excluded.
26. Consumer Rights
Nothing stated on this website is intended to exclude or restrict mandatory consumer rights that apply under the laws of the customer’s jurisdiction.
Customers in Japan, Hong Kong, and Singapore may have statutory rights in addition to the voluntary policies described on this website.
27. Privacy
Personal information is handled in accordance with our Privacy Policy.
Customers are encouraged to review the Privacy Policy before placing an order.
28. Website Terms
Use of this website is also subject to our Terms of Service.
By using the website or making a purchase, customers agree to the applicable Terms of Service.
29. Governing Law
The operation of this website and transactions conducted by are generally governed by the laws of the Hong Kong Special Administrative Region.
This does not override mandatory consumer protection laws that may apply to customers in Japan, Hong Kong, Singapore, or another applicable jurisdiction.
30. Contact
For customer service, order inquiries, returns, refunds, product questions, or other matters, please contact:
Email:
Website: www.smahoshop.com